How to use Mosyle Admin On-Demand

How to Use Mosyle's Admin On-Demand

Purpose:
This guide explains how LaneCC Mac users can temporarily obtain administrator rights using the Admin On-Demand feature in Mosyle Self-Service. This allows administrative actions (like installing apps) when needed, with full accountability and security.

How Admin On-Demand Works at LCC

Lane Community College deploys Admin On-Demand to authorized users and devices only:

  • Default to Standard User: All accounts are configured as standard users by default, except where IT authorizes temporary admin access for specific roles or situations.

  • Just-in-Time Elevation: When admin access is necessary, only authorized individuals can request temporary elevation through the Mosyle Admin On-Demand interface.

  • Automatic Expiry: Granted rights are valid only for a set time (defined by IT) and are automatically removed when expired.

  • Detailed Logging: All actions during elevated access are logged, linked to user identity for compliance and audit.

Who Can Request Admin On-Demand?

  • Admin On-Demand is available only to faculty and staff with documented business needs and pre-approval from IT.

  • Student and general-use devices are not eligible unless specifically approved by IT Services.

Step-by-Step Instructions

1.  Open Self-Service

  • Locate and click the Self-Service app in your Dock or find it in your Applications folder.

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2. Click the Self Service button (no password required)

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3. Launch Admin On-Demand

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  • In Self-Service, click on Admin On-Demand.

4. Request Temporary Admin Privileges

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  • Click the Request Admin Now button.

5. Enter Your Justification

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  • Provide a brief justification for requiring admin rights in the field provided (e.g., "Install required software for class").

6. Continue and Accept Terms

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  • After entering your justification, click Continue.

  • Read the terms and conditions, then click Continue again to accept.

7. Confirmation Notification

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  • You’ll receive a notification confirming that your user account has been upgraded to administrator.

  • Click Got it to acknowledge.

8. Close and Verify

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  • Click the close button as prompted to finish.

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  • To verify, click the Date & Time (Clock) icon in your menu bar to check recent notifications.

 

Troubleshooting Tips

  • If notification does not appear after five minutes:

    • Make sure you are connected to the internet.

    • If issues persist, submit a ticket to the LCC IT Employee Help Desk.

Need More Help?
Submit a support request via the LaneCC Help Desk.

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