Creating a Help Desk Ticket

Submitting an IT Helpdesk Service request (ticket)

1. Click on this link: https://help.lanecc.edu/TDClient/389/Portal/Requests/ServiceCatalog

1. You should be on the following page:

The 3 categories are explained here…for most things click on “Employee help desk”

This next page is what you are needing help with

All services on this page are pretty self explanatory

Classroom Audio & Visual Systems will be used for the 2 wall mounted TVs

Computers, Workstations, & Software is for problems with installed software or the hardware itself

After clicking on one of the services look for a big blue “Request Service” button on the right: 

Fill out the form (you can even include a screenshot)