Unable to Log into ExpressLane
Posted by ATC Staff, Last modified by Moodle Admin on 23 June 2021 01:49 PM

Description: What to do in case you are unable to log into ExpressLane
Tags: login, log in, ExpressLane, forgot, express lane, my lane, password, crater, expresslane, email

Unable to Log into ExpressLane


To access ExpressLane, you can enter the website https://express.lanecc.edu or https://crater.lanecc.edu 

If you can access ExpressLane, be aware that:

  • The following issues may be preventing you from logging in:
    • Password too long: ExpressLane passwords must be between 12-16 characters
    • You have multiple L numbers
  • ExpressLane has all the functionality of ExpressLane, so if you have logged into ExpressLane, you are able to check/change your password, email information, and register for classes. 
    • If you have a password that is 12-16 characters long and have confirmed that your email information is correct, but still cannot log into ExpressLane, please contact Enrollment Services at (541) 463-3100
  • Changes in ExpressLane can take up to 30 minutes to synchronize with ExpressLane. If after 30 minutes you are still unable to log into ExpressLane, please contact Enrollment Services at (541) 463-3100
  • If you cannot access ExpressLane, then you are probably not entering the correct password. You can reset it by following the instructions located here.

ExpressLane Password Requirements 

  • be between 12-16 characters 
  • include at least one number 
  • include at least one letter
  • cannot have any special characters such as (!@#$%^&*)

 


 

For further help, click on Live Help, leave a ticket, or contact:
Student Help Desk
shed@lanecc.edu
(541) 463-3333

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