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Knowledgebase: Student Help Desk (Students) > Moodle for Students > Troubleshooting Moodle
Moodle - Secure Connection Failed
Posted by ATC Staff, Last modified by SHeD Staff on 01 June 2017 09:51 AM

Description: How to fix the Secure Connection Failed error when connecting to Moodle.
Tags: secure connection failed, error, moodle, classes.lanecc.edu, 

Secure Connection Failed Fix

HOW TO FIX "SECURE CONNECTION FAILED"

 In Firefox:

  1. Choose the 3 lined icon on the top right corner to open the FireFox menu.
  2. Click preferences.
  3. Click the Advanced tab.
  4. Navigate to the Certificates tab.
  5. Uncheck the box that says, Query OCSP responder servers to confirm the current validity of certificates.
  6. Close the menu.

For further help, click on Live Help, leave a ticket, or contact:
Academic Technology Center
atc@lanecc.edu
(541) 463-3377

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