Things to Check if You Cannot Access G-Suite
Posted by SHeD Staff 2, Last modified by ATC Staff 3 on 29 April 2019 12:12 PM

Description: Quick list of things to try if you're not able to get into your G-Suite account.
Tags: g-suite, gsuite, gmail, g suite, email, student, password, login, access

Troubleshooting Steps If Unable to Login to G-Suite


Possible problems 

Check username and domain

Go into myLane - Home tab - Personal Information - Update E-mail Addresses

Compare the user name and domain name in myLane with what you have been entering for gmail.

Check the browser

Clear the browsing history and cookies.

If this does not work, try another browser.

Check the password

Passwords must be between 12-16 characters

Passwords must contain alphabetic and numeric characters - requires at least one of each.

Note for new students: Students are unable to access G Suite until they have registered for classes and all holds have been lifted.

Possible solutions

Change myLane Password

Change your password in myLane. Password could take up to 24 hours to sync with G Suite.

You may change your password to the same one as before so long as it meets password requirements outlined above.



For further help, click on Live Help, leave a ticket, or contact:
Student Help Desk
shed@lanecc.edu
(541) 463-3333

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