Common Problems With myLane Passwords Login
Posted by SHeD Staff, Last modified by SHeD Staff on 13 May 2019 03:15 PM

Description: what to check if your myLane "username/password pair not found"
Tags: mylane, account, password, login, log in, invalid, log, L#, L number, access, cant, cant login, quick, solution, 

Quick myLane Password Troubleshooting 

myLane passwords usually fail for the following reasons:

     1. Too many or too few characters (It has to be 12-16 characters inclusive)

     2. Password does not have at least one number or one alphabetic character

     3. The password was entered incorrectly

     4. Caps Lock was on while creating the password 

To fix the password for reasons 1-3:

Open a word processing program and have them write their myLane password.

Check if:

They entered the password they thought they were using

They have no less than 12 or more than 16 characters (count all characters!)

They have at least one alphabetic and one numeric character.

To help with reason 4, enter the password with the caps lock on.

If the above quick solutions don't work for their account, check the Can't Log Into myLane article or contact the Student Help Desk.

For further help, click on Live Help, leave a ticket, or contact:

Student Help Desk

(541) 463-3333

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