Trouble Adding or Dropping a course
Posted by SHeD Staff, Last modified by Moodle Admin on 23 June 2021 01:50 PM

Description: This article is for students who are unable to add or drop courses in ExpressLane
Tags: add, drop, ExpressLane, help, student, error, error message, shed, troubleshooting, hold, new student

What to do when a Student is unable to Add or Drop a Course in ExpressLane

Unable to Add or Drop due to a Hold

If a student is trying to Add/Drop a course in ExpressLane and it says they are unable to Add/Drop due to a hold, they must complete both the New Student Information Session and the New Student Academic Advising Session. If they have completed both of these and are still unable to add/drop a class, look here for a possible solution.

Unable to Add or Drop due to an Unknown Reason (Pop-up)

If a student is trying to add/drop a course in ExpressLane and sees a blank red and white box pop up with a message to call SHED:

The student must log out of ExpressLane and log back in. This will solve the problem. 

Unable to add course and message says to call student helpdesk 

If you see this message, it is most frequently due to the fact that you have tried to enroll in a course for which you haven't taken the prerequisite.

If you have taken or tested out of the prerequisite, go to the department office for the course you want to take and show them the documentation for the prerequisite.


For further help, click on Live Help, leave a ticket, or contact:
Student Help Desk
(541) 463-3333

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