TitanPrint Refunds
Posted by , Last modified by ATC Staff 2 on 11 December 2018 09:51 AM

Description: Information about printing refunds

Tags: refund, printing, titanprint, printing refund, titan print refund, printing error, failed printing, printer error

When and How to Request a Refund from TitanPrint

You can receive a refund for printing errors that are beyond your control. Examples:

  • Print job did not print after being released from the printer
  • Poor print quality (too light, smeared, fuzzy, unreadable, etc)
  • Printer jam

You cannot receive a refund for printing errors that are in your control. Examples:

  • Printed double-sided but wanted single-sided (or vice-versa)
  • Printed black and white but wanted color (or vice-versa)
  • Pages not formatted correctly
  • Incorrect font type
  • Spelling/grammar errors

Step-by-step guide on how to request a refund on TitanPrint

  1. Log into TitanPrint (titanprint.lanecc.edu) with your L number and password.
  2. Go to Recent Print Jobs.
  3. Locate the failed document(s).
  4. Click request refund.
  5. Select either a full refund or a partial refund.
  6. In the space provided, explain your printing error.
  7. Click Send.

For further help, click on Live Help, leave a ticket, or contact:
Student Help Desk
(541) 463-3333

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