How to Submit Tickets
Posted by ATC Staff, Last modified by Alexis Milton on 05 September 2019 11:30 AM

Description: Instructions for how to submit a ticket
Tags: helpdesk, assistance, ATC, SHeD, ITHD, request, problem

How to Submit a Ticket


Submitting a Ticket from the Online Knowledge Base 

A ticket is an online request to fix a problem or perform a task. 

Step 1
: Go to the online Help Desk


Step 2: Select the helpdesk that best matches your needs.



Step 3: Click on the "Submit a Ticket" link.



Step 4: Select the department that fits your problem. The departments available vary depending on which HelpDesk you selected. Pictured is the SHeD HelpDesk.



Step 5: Choose the priority type. (This refers to how important the issue is and how quickly it must be fixed.)

Step 6: Write a message explaining your problem and how you would like us to fix it.

Step 7: If everything worked correctly, you should see a screen like this:



Congratulations! You've submitted a ticket! We will view it and get to work as soon as possible.


For further help, click on Live Help, leave a ticket, or contact:
Academic Technology Center
atc@lanecc.edu
(541) 463-3377

(0 vote(s))
Helpful
Not helpful