Description: Instructions for how to submit a ticket
Tags: helpdesk, assistance, ATC, SHeD, ITHD, request, problem
How to Submit a Ticket
Submitting a Ticket from the Online Knowledge Base
A ticket is an online request to fix a problem or perform a task.
Step 1: Go to the online Help Desk
Step 2: Select the HelpDesk that best matches your needs.
Step 3: Click on the "Submit a Ticket" link.
Step 4: Select the department that fits your problem. The departments available vary depending on which HelpDesk you selected. Pictured is the SHeD HelpDesk.
Step 5: Choose the priority type. (This refers to how important the issue is and how quickly it must be fixed.)
Step 6: Write a message explaining your problem and how you would like us to fix it.
Step 7: If everything worked correctly, you should see a screen like this:
Congratulations! You've submitted a ticket! We will view it and get to work as soon as possible.
For further help, click on Live Help, leave a ticket, or contact:
Academic Technology Center