Description: How to use the online help desk at help.lanecc.edu
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How to use the SHeD's Online Help Desk (help.lanecc.edu)
Welcome to the SHeD's online help desk. You can use the knowledgebase to help yourself or you can get one-on-one support with a SHeD agent via live chat or by submitting a ticket. Go to help.lanecc.edu and click the SHeD button to get started.
Using the Knowledgebase
The SHeD's comprehensive self-help knowledgebase contains articles about academic technology at Lane. You can browse through the articles or search for a specific topic by entering keywords into the search bar.
Using Live Chat
You can chat with a consultant during the SHeD's regular hours. (Monday-Thursday 7:30-7, Friday 7:30-5)
- Click the Live Help button on the side of the screen.
- Provide basic contact information and ask your question.
You can also submit support tickets to the SHeD. An agent will get back to you the next work day.
- Click Submit a Ticket, located on the menu bar of the page.
- Provide information about your request. Try to be as specific as possible.
- For help with creating a ticket, read this article on "How to Submit Tickets."
For further help contact:
Student Help Desk