Online Help Desk for Students
Posted by SHeD Staff 2, Last modified by SHeD Staff on 02 December 2021 02:58 PM

Description: How to use the online help desk at
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How to use the SHeD's Online Help Desk (

Welcome to SHeD's online help desk. You can use the knowledgebase to help yourself or you can get one-on-one support with a SHeD agent by visiting to start a Zoom meeting and asking for SHeD help.

Using the Knowledgebase

The SHeD's comprehensive self-help knowledgebase contains articles about academic technology at Lane. You can browse through the articles or search for a specific topic by entering keywords into the search bar. Go to to get started. 

 For further help contact:
           Student Help Desk
           (541) 463-3333

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