Description: Steps to Follow, ExpressLane Login Problems
Tags: ExpressLane, account, login, invalid, error, password, Lnumber, access, cant login, can't login, login help, 

Steps to follow if you're having trouble logging into ExpressLane

NOTE: If you last attended LaneCC before 2003, go to this article instead: Before 2003

Related article: Common Problems with ExpressLane Passwords Login 

Are you an enrolled student?

• You cannot access ExpressLane if you’re not enrolled. Go to Steps to Enroll.

Are you seeing error messages?

• Click continue and login if you can. If you can't login, ExpressLane might be experiencing technical issues. Call the ATC at (541) 463-3377
• If you are a prior student and have not been enrolled for more than 4 terms, your account has become inactive. You will need to reactivate it by reapplying.

Username/password not found?

• Have you forgotten your password? You can either reset your password via email or security questions.

• Have you changed your password recently (24 hours or less)? Try that old password (as well as the new one) again. The server may not have switched to your new password. You may have to wait up to 30 minutes for it to sync with the system.

• If you are sure that you have typed in the correct username and password, try to access Moodle using the same L number and password.

• Note: If you enter your password incorrectly too many times, you will be locked out of your account temporarily (usually for a few minutes). Next time, you will be locked out for a longer period of time. 

Can't log into ExpressLane?

• If you have not changed your password recently, try to reset your password via email.  If needed, call the SHeD at (541) 463-3333 for assistance.
• If you have changed your password recently, and still can't login to ExpressLane, call the SHeD at (541) 463-3333

For further help contact:

Student Help Desk

SHeD@lanecc.edu

(541) 463-3333