Disabled myLane Accounts
Posted by , Last modified by SHeD Staff 3 on 30 August 2018 02:37 PM
Description: Directions on what to do when your myLane account is disabled|
Tags: myLane, disabled, disabled account, failed login, failed log in, repeated login attempts, locked out, locked out of myLane
What to do if your myLane Account has been disabled
Repeated Failed Log in AttemptsIf you have more than 10 failed attempts at logging in, your account will become "disabled". If this is the case, wait for an hour and follow the forgot pin procedure. If all else fails, contact Enrollment Services to reset your account and issue you a new temporary password.
If you are using an email address that someone else could already be using in their record with Lane, you will not be able to log into myLane. Lane will only allow one person to use an email address. You need to contact Enrollment Services and give them a different email address that is unique for your account.
If you last attended LaneCC more than 4 terms ago, your account may have been deactivated. Call Enrollment Services or refer to the Reactivating myLane Account article to reactivate your myLane account.
For further help, click on Live Help, leave a ticket, or contact: