Resetting Your Password via Email
Posted by ATC Staff, Last modified by Moodle Admin on 23 June 2021 12:05 PM
Description: Directions to reset your password using your email address
Change Your ExpressLane and Moodle Password via Email directions
Reset Your ExpressLane Password Without Answering Security Questions -- request a temporary password emailed to you.
If you have Security Questions created for your account and want to reset your password using your Security Questions, refer to this knowledgebase article: Resetting your Password via Security Questions
If you are able to enter ExpressLane and would simply like to change your password, refer to this knowledgebase article: Changing your ExpressLane and Moodle Password.
Step 1: Go to this link or copy and paste this into your browser: https://crater.lanecc.edu/banp/zwbkwbis.P_PinReset
Step 2: Enter L Number and Email Address. Click Submit.
If the temporary password request was processed successfully, you should receive this message:
Step 3: Check your email for the password reset email from Lane Community College email@example.com.
*Yahoo users- Yahoo has strict filtering settings, so emails from Lane Community College may be delayed while they go through the filtering process. If it doesn't appear immediately, you may have to wait about an hour.
The email should look like this:
Highlight and Copy the temporary password (CTRL+C) -- it is outlined in yellow above. After copying the password, make sure you didn't copy in any extra space, and then click the link to ExpressLane.
Step 4: Login to ExpressLane using your L# and Temporary Password:
Paste (CTRL + V) the temporary password from the email in the Password box. Click login.
Step 5: Click on Change Password in the Personal Information category on your ExpressLane homepage.
Step 6: Enter a new password
Copy and paste the temporary password one more time into the "Enter Old Password" box.
Choose a new password:
Note: You will not see your passwords written out. You will only see black dots.
Step 7: Confirmation.
You will see that note if you have done everything correctly.