Knowledgebase:
Resetting your myLane and Moodle Password via Email
Posted by ATC Staff, Last modified by Michael Levick on 06 September 2017 01:25 PM

Description: Directions to reset your password using your email address
Tags: mylane, password, security questions, reset, forgot, help, change, I can't login to mylane, generate

Change your myLane and Moodle Password via Email directions


Reset your myLane Password Without Answering Security Questions -- request a temporary password emailed to you.

If you have Security Questions created for your account and want to reset your password using your Security Questions, refer to this knowledgebase article: Resetting your Password via Security Questions

If you are able to enter MyLane and would simply like to change your password, refer to this knowledgebase article: Changing your myLane and Moodle Password.


Step 1: Go to this link or copy and paste this into your browser: https://crater.lanecc.edu/banp/zwbkwbis.P_PinReset

Step 2: Enter L Number and Email Address
  • Enter either your student email (latenamefirstinitial@my.lanecc.edu) OR the email you used when you first enrolled as a student.

Step 4A No security questions

If the temporary password request was processed successfully, you should receive this message:

confirmation



Step 3: Check your email for the password reset email from Lane Community College asklane@lanecc.edu.

This will take about 30 minutes.

If the email doesn't appear in your email box immediately, check your spam folder.

 *Yahoo users- Yahoo has strict filtering settings, so emails from Lane Community College may be delayed while they go through the filtering process. If it doesn't appear immediately, you may have to wait about an hour.

The email should look like this:

email

Highlight and Copy the temporary password (CTRL+C) -- it is outlined in yellow above. After copying the password, make sure you didn't copy in any extra space, and then click the link to myLane. 

** Please note that you must use this temporary password within 24 hours; if you do not, you will need to do the reset password process again from the beginning **

Step 4: Login to myLane using your L# and Temporary Password:

Paste (CTRL + V) the temporary password from the email in the Password box. Click login. 

login mylane temp password

Step 5: Click on Change Password in the Personal Information category on your myLane homepage, 3rd box on the right.

update pin

Step 6: Enter a new password

Copy and paste the temporary password one more time into the "Enter Old Password" box. 

Choose a new password:

  • Length of 12-16 characters
  • Must include at least 1 number and 1 letter
  • May include capital letters (the password is case-sensitive)
  • May not include symbols/special characters (!@#$%^&*)

update pin

Note: You will not see your passwords written out. You will only see black dots. 

Step 7: Confirmation. 

done

You will see that note if you have done everything correctly.

It will around 1 hour for your new password to be recognized on MyLane, but it may take up to 24 hours.

** Please note that it may take around 2 hours for Moodle and G Suite to synchronize with myLane and your new password to take effect **

 

 


For further help, click on Live Help, leave a ticket, or contact:
Academic Technology Center
atc@lanecc.edu
(541) 463-3377

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