Knowledgebase:
Resetting your myLane and Moodle Password via Email
Posted by ATC Staff, Last modified by SHeD Staff 2 on 29 June 2017 04:31 PM

Description: Directions to reset your password using your email address
Tags: mylane, password, security questions, reset, forgot, help, change, I can't login to mylane, generate

Change your myLane and Moodle Password via Email directions


Reset your myLane Password Without Answering Security Questions -- request a temporary password emailed to you.

If you have Security Questions created for your account and want to reset your password using your Security Questions, refer to this knowledgebase article: Resetting your Password via Security Questions

If you are able to enter MyLane and would simply like to change your password, refer to this knowledgebase article: Changing your myLane and Moodle Password.


Step 1: Go to this link

Step 2: Enter L Number and Email Address

Step 4A No security questions


If the temporary password request was processed successfully, you should receive this message:

confirmation



Step 3: Check your email for the password reset email from Lane Community College asklane@lanecc.edu. If the email doesn't appear in your email box immediately, check your spam folder.

 *Yahoo users- Yahoo has strict filtering settings, so emails from Lane Community College may be delayed while they go through the filtering process. If it doesn't appear immediately, you may have to wait for an hour.

The email should look like this:

email

Highlight and Copy the temporary password (CTRL+C) -- it is outlined in yellow above. After copying the password make sure you didn't copy in any extra space, and then click the link to myLane. 

** please note that you must use this temporary password within 24 hours; if you do not, you will need to do the reset password process again from the beginning **

Step 4: Login to myLane using your L# and Temporary Password:

Paste (CTRL + V) the temporary password from the email in the Password box. Click login. 

login mylane temp password

Step 5: Click on Change Password in the Personal Information category on your myLane homepage, 3rd box on the right.

update pin

Step 6: Enter a new password

Copy and paste the temporary password one more time into the "Enter Old Password" box. 

Choose a new password: It must be between 12-16 characters and include one number within those characters. You don't have to include capital letters, but myLane's login is case-sensitive. You must not use any special characters (!@#$%^&*). 

update pin

Note: You will not see your passwords written out. You will only see black dots. 

Step 7: Confirmation. 

done

You will see that note if you have done everything correctly. 

Try logging out and then logging back in with your new password. 

The system will take up to 1 hour to update to your new password.

** Please note that it may be up to 2 hours for Moodle to synchronize with myLane and your new password to take effect **

 

 


For further help, click on Live Help, leave a ticket, or contact:
Academic Technology Center
atc@lanecc.edu
(541) 463-3377

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