Common Problems With College Passwords
Posted by SHeD Staff, Last modified by Moodle Admin on 23 June 2021 02:38 PM
Description: what to check if your ExpressLane "username/password pair not found"
Quick ExpressLane Password Troubleshooting
ExpressLane passwords usually fail for the following reasons:
1. Too many or too few characters (It has to be 12-16 characters inclusive)
2. Password does not have at least one number or one alphabetic character
3. The password was entered incorrectly
4. Caps Lock was on while creating the password
To fix the password for reasons 1-3:
Open a word processing program and write ExpressLane password.
You entered the password you thought weyou were using
You have no less than 12 or more than 16 characters (count all characters!)
You have at least one alphabetic and one numeric character.
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