How to Submit Tickets
Posted by ATC Staff, Last modified by SHeD Staff 2 on 16 April 2021 12:58 PM

Description: Instructions for how to submit a ticket
Tags: helpdesk, assistance, ATC, SHeD, ITHD, request, problem

How to Submit a Ticket


Submitting a Ticket from the Online Knowledge Base 

A ticket is an online request to fix a problem or perform a task. 

Step 1
: Go to the online Help Desk


Step 2: Select the helpdesk that best matches your needs.

Helpdesk selection page.

Step 3: Click on the "Submit a Ticket" link.

Submit ticket button.

Step 4: Select the department that fits your problem. The departments available vary depending on which HelpDesk you selected. Pictured is the SHeD HelpDesk.

Department selection page.

Step 5: Choose the priority type. (This refers to how important the issue is and how quickly it must be fixed.)

Ticket details page.

Step 6: Write a message explaining your problem and how you would like us to fix it.

Step 7: If everything worked correctly, you should see a screen like this:

Ticket creation confirmation page.

Congratulations! You've submitted a ticket! We will view it and get to work as soon as possible.


 For further help contact:
           Student Help Desk
           SHeD@lanecc.edu
           (541) 463-3333

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