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Knowledgebase: Student Help Desk (Students) > Printing
Titan Print & Web Print
Posted by SHeD Staff, Last modified by SHeD Staff on 22 July 2020 11:12 AM

Description: This article is designed to guide a student through Lane's new Titan Print and Web Print system.
Tags: titan, print, web, help, document, computer, center, library, commons, phone, iprint, papercut

Everything you need to know about TitanPrint & WebPrint 

What is TitanPrint? 

TitanPrint is the new printing system put in place on March 7, 2016. All Lane Community College students and staff use it to print and copy documents at the Main Campus. This system is secure and coinless, using a virtual $10 allowance taken from a student's Technology Fee every term. Students can add additional funds to their account by paying online through the online portal, Touchnet, or by buying print “top-up” cards from the Titan Store.

Print Centers

Print Centers are located in many buildings on Lane's campus. When a student wants to print a document from (for example) a library computer, that computer will send a request to a queue accessible from any Print Center on campus. The document in queue is only accessible by the L-Number and myLane password of the student who sent the document to print.

When a student first arrives at the Print Center, they will walk up to one of the PCs labeled Print Release Station. Here they will be greeted by a Login Screen. After they enter their L-Number and Password, a printing queue will appear with the following information: 

  • Current Balance 
  • Time the Request was Sent
  • User L-Number
  • Printer IP-Address
  • Document Name
  • Machine # 
  • Number of Pages
  • Cost to Print
  • Action: Print or Cancel
  • Log-Out (this will happen automatically after 15 seconds)

When the student selects Print, the document will print to one of the printers in the room.

After 4 hours, a student's queue will delete all past requests. This makes sure students' documents are safe, and their queue is clean. 

What is a TitanPrint Account?

Students can login to their TitanPrint account at TitanPrint page by using their L-Number and myLane Password. Tabs located on the left side of the page allow a student to view:

  • Summary: An overview of the account such as balance and spending history.
  • Rates: Cost of different paper sizes and coloring. 
  • Redeem Card: Add credit to your account by purchasing a TitanPrint card from the Titan Store in the Center building and redeeming it here.
  • Transaction History
  • Recent Print Jobs: Itemized list of all documents sent to queue, and an option to submit a request for a refund in the case of a printer failure/error.
  • Jobs Pending Release: List of all documents in a student's queue. 
  • Web Print: WebPrint allows students to print through wifi from their personal devices (Laptops, Phones, etc.).
  • Add Credit: Add credit to your account using a credit card.
  • Printing Policy: This is a great source for information on pricing. 
  • Log-Out: Click the Log-Out tab and you will automatically be logged out of your account.

Supported WebPrint Formats

  • .docx, .doc (Microsoft Word)
  • .xlsx, .xls (Microsoft Excel)
  • .pptx (Microsoft PowerPoint)
  • .rtf (Rich Text Format)
  • .pdf
  • .jpg
  • .png
  • .jpeg

Web print job files must be smaller than 500MB.

Requesting Refunds

Navigate to "Recent Print Jobs" on the left navigation stack, then "Request Refund" on the far right. When the next window pops up, identify yourself and explain that the error. Refunds will only be granted for malfunctions of the machine such as paper jams or lack of adequate toner to properly print.

 

For further help, click on Live Help, leave a ticket, or contact:

Student Help Desk
shed@lanecc.edu
(541) 463-3333

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