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Jul
14
Warning: No Flash in Mozilla Firefox or Google Chrome
Posted by ATC Staff on 14 July 2015 10:37 AM

Attention! Mozilla Firefox and Google Chrome have blocked the Flash Player plugin, so if a course has required activities with Flash Player, we suggest that you use Internet Explorer to access the course.

Flash Player has security flaws, so Mozilla and Google announced that they will not support Flash until its security is updated. If you do not absolutely NEED to use Flash, we suggest that you disable it in your browsers for your protection. Here are some easy tutorials on how to uninstall and/or disable Flash Player in any web browser and Linux.


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Jul
9
Welcome to the Student Help Desk (SHeD) Online Support Center!
Posted by SHED Staff on 09 July 2015 10:16 AM

Welcome, at the Lane CC Student help desk you may seek out solutions to issues involving Moodle, MyLane, and other technical issues you may be facing as a student at Lane. We have many resources to help you find solutions to any of your technical problems.

  • First, you can check the "Knowledgebase" to find articles giving answers to common questions.
  • If you want immediate help, click the "Live Support" link on the left side of this page to chat with a SHeD Representative.  We are available from 8AM - 5PM every work day.
  • If we are not available, or if you need additional help, you can register with us above and "Submit a Ticket".  We will refer your ticket to the right person and track it to make sure your issue gets resolved.
  • If you want to talk to us in person, drop in room 122 on the first floor of building 2.
  • If you want to call us, our number is (541) 463-3333.

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Jun
19
Student Tech Support
Posted by SHED Staff on 19 June 2015 12:27 PM
The Student Help Desk has lots of good tech-support materials for Lane students. Instead of expending your time and energy developing how-to guides or teaching tech to your students, just introduce them to the materials below:
help.lanecc.edu: Please encourage your students to visit us at help.lanecc.edu for live chat, searchable knowledgebase, and help tickets.

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