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Jul
9
Welcome to the Student Help Desk (SHeD) Online Support Center!
Posted by SHED Staff on 09 July 2015 10:16 AM

Welcome, at the Lane CC Student help desk you may seek out solutions to issues involving Moodle, MyLane, and other technical issues you may be facing as a student at Lane. We have many resources to help you find solutions to any of your technical problems.

  • First, you can check the "Knowledgebase" to find articles giving answers to common questions.
  • If you want immediate help, click the "Live Support" link on the left side of this page to chat with a SHeD Representative.  We are available from 8AM - 5PM every work day.
  • If we are not available, or if you need additional help, you can register with us above and "Submit a Ticket".  We will refer your ticket to the right person and track it to make sure your issue gets resolved.
  • If you want to talk to us in person, drop in room 122 on the first floor of building 2.
  • If you want to call us, our number is (541) 463-3333.

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Jun
19
Student Tech Support
Posted by SHED Staff on 19 June 2015 12:27 PM
The Student Help Desk has lots of good tech-support materials for Lane students. Instead of expending your time and energy developing how-to guides or teaching tech to your students, just introduce them to the materials below:
help.lanecc.edu: Please encourage your students to visit us at help.lanecc.edu for live chat, searchable knowledgebase, and help tickets.

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Feb
4
Submit A Ticket With The SHeD!
Posted by SHED Staff on 04 February 2015 09:44 AM

Did you know you can submit a ticket to request help with any issues you might be having with MyLane, Moodle, etc, through help.lanecc.edu?

Just Click on Submit a Ticket and let us know what your problem is!

You can also click on the Live Chat button to get immediate assistance from one of our support consultants.

 


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