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The SHeD Has Moved!
Posted by Joshua Cox on 01 October 2015 04:15 PM

The Student Help Desk has moved to the new Learning Commons! Come visit us to get a passport for the raffle to win an iPad and other fun prizes, like a tuition waiver!! We're open Monday - Thursday 7:30am-7pm and Friday 7:30am-5:30pm.


The SHeD
The Student Help Desk
Live Support


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Welcome to the Student Help Desk (SHeD) Online Support Center!
Posted by SHED Staff on 09 July 2015 10:16 AM

Welcome, at the Lane CC Student help desk you may seek out solutions to issues involving Moodle, MyLane, and other technical issues you may be facing as a student at Lane. We have many resources to help you find solutions to any of your technical problems.

  • First, you can check the "Knowledgebase" to find articles giving answers to common questions.
  • If you want immediate help, click the "Live Support" link on the left side of this page to chat with a SHeD Representative.  We are available from 8AM - 5PM every work day.
  • If we are not available, or if you need additional help, you can register with us above and "Submit a Ticket".  We will refer your ticket to the right person and track it to make sure your issue gets resolved.
  • If you want to talk to us in person, drop by the SHeD in the Learning Commons on the second floor of the Center building.
  • If you want to call us, our number is (541) 463-3333.

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Student Tech Support
Posted by SHED Staff on 19 June 2015 12:27 PM
The Student Help Desk has lots of good tech-support materials for Lane students. Instead of expending your time and energy developing how-to guides or teaching tech to your students, just introduce them to the materials below: Please encourage your students to visit us at for live chat, searchable knowledgebase, and help tickets.

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